Step into the Future of Customer Service – Redefining the Possible
Tuesday Mar 25, 2:00 PM – 3:00 PM EDT — RECORDING
In this session, you'll experience a real-world customer service interaction—viewed through the eyes of both the customer and the agent. But this isn’t just a case study; it’s an interactive journey where you help shape the experience. What should the customer expect? What about the agent? While AI is everywhere in the conversation, this session will focus on how it can truly elevate customer interactions—from routine to remarkable.Together, we’ll challenge conventional thinking and redefine what’s possible—showcasing its real, measurable impact on your business, your customers, and your agents. Don’t just imagine the future—experience it firsthand!
Presenter:
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Heather Hughes, Director, Product Marketing AI Platform, NICE
Heather leads NICE's AI Platform product marketing
team and is focused on evangelizing the real-world benefits of CXone Mpower AI
Platform for customers, agents, and organizations alike. Heather has worked
with the awesome people at NICE since 2013, and her time in the Customer
Service space now comprises a significant and ever-learning portion of her 25+
year career in technology marketing.
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