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Unlocking Smarter Insight for Unstoppable Customer Loyalty

Wednesday Mar 26, 2:00 PM – 3:00 PM EDT — RECORDING



In a world where customer expectations are skyrocketing, it's crucial to stay ahead by leveraging cutting-edge analytics. Discover the secrets to achieving lasting customer loyalty and driving revenue growth by turning data into actionable insights that revolutionize service, optimize sales, and foster continuous improvement.

In this session you'll explore how top organizations harness advanced tools to:
  • Enhance Service Quality: Identify and resolve friction points and root causes to provide an exceptional customer experience.
  • Empower Agents: Deliver targeted, real-time coaching for peak performance and greater job satisfaction.
  • Integrate Service & Sales: Seamlessly blend service and sales efforts to boost revenue without compromising trust.
  • Leverage Predictive Insights: Proactively improve customer experiences with data-driven strategies.

Don't miss this opportunity to redefine customer engagement. 

Presenter:

Jennifer Docken, QM Product Marketing Manager, Calabrio

Calabrio Jennifer Docken Jennifer Docken, QM Product Marketing Manager, Calabrio

Jennifer Docken joined Calabrio’s product marketing team as the QM Product Marketing Manager in 2021. As an experienced B2B marketer she brings with her 10+ years of marketing experience across multiple industries. She is innovated minded with a strong drive to understand customer constraints and how to break down barriers. She strives to better understand the pressures put on the modern Contact Center and how to drive customer satisfaction and agent engagement.