Unlocking Smarter Insight for Unstoppable Customer Loyalty
Wednesday Mar 26, 2:00 PM – 3:00 PM EDT — Sign Up For Events
In a world where customer expectations are skyrocketing, it's crucial to stay ahead by leveraging cutting-edge analytics. Discover the secrets to achieving lasting customer loyalty and driving revenue growth by turning data into actionable insights that revolutionize service, optimize sales, and foster continuous improvement.In this session you'll explore how top organizations harness advanced tools to:
- Enhance Service Quality: Identify and resolve friction points and root causes to provide an exceptional customer experience.
- Empower Agents: Deliver targeted, real-time coaching for peak performance and greater job satisfaction.
- Integrate Service & Sales: Seamlessly blend service and sales efforts to boost revenue without compromising trust.
- Leverage Predictive Insights: Proactively improve customer experiences with data-driven strategies.
Don't miss this opportunity to redefine customer engagement.
Presenter:
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Mary LaFosse, Global Principal Strategic Consultant, Calabrio
A customer-obsessed business
process optimization maverick, Mary LaFosse challenges organizations to
reimagine their operations through the lens of advanced analytics and
AI-powered insights. Her specialty? Helping
companies uncover the
hidden stories in
their customer conversations and
transforming those insights
into measurable business
outcomes. With 27 years
of transforming contact center
operations, she's the
secret weapon Fortune 100
companies turn to when they need to turn conversation intelligence into
business gold.
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