Driving Engagement Throughout the Employee Lifecycle
Wednesday Jun 8, 12:00 PM – 1:00 PM EDT — RECORDING
Customer engagement is evolving. Today, every employee can impact customer engagement on any channel as One Workforce. But what is the impact on your employees? How does the change in their role with customers impact their engagement? With the Great Resignation continuing into 2022, and nearly half of employees looking for a new job or plan to soon, how will you entice half your workforce to stay? While engagement can be hard to define, you know when it’s not there. In this session, learn how employee engagement should start even before a person is hired—during the recruiting process—and span throughout the entire employee lifecycle. Gain ideas to improve what you’re already doing—and new ideas to consider implementing.
Presenter:
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Trudy Cannon, Director GTM Strategy, Verint® Workforce Engagement Management Solutions, Verint®
Trudy is Verint’s Director of GTM Strategy, supporting the Workforce Engagement Management suite including Workforce Management, Verint Monet, Performance Management, Quality Management and Engagement Data Management. In this capacity, she is responsible for driving go-to-market strategy, developing offerings, building tools, messaging, collateral, and sales enablement materials to support market growth.
Trudy joined Verint in 2011 and have held the role of Application Consultant in the Services organization and Solution Consultant in Solution Sales supporting the WFE before joining the go-to-market team. Trudy has over 25 years of experience in contact center environments. Prior to joining Verint, she held management positions with the largest telecommunications provider, a multinational financial services corporation and a major airline.
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