Supporting Tomorrow’s Workforce

Tuesday Jun 7, 2:00 PM – 3:00 PM EDT — RECORDING

Even though contact center are changing to more effectively fulfill constantly transforming and growing customer expectations, agents are still getting squeezed. Having to handle increasingly complex inquiries and higher contact volume with inadequate tools not only compounds negative feelings, but perpetuates burnout.  These issues create stress and friction for your employees

How can you help your agents be successful in an environment where remote work is commonplace and complexity and constant change are simple facts they need to deal with every day? What can you do to help reduce friction and ensure agents stay engaged?

Let’s explore what you can do to help your agents succeed when they are asked to:

• 1. Handle more channels than ever before
• 2. Provide a frictionless experience across channels
• 3. Deliver a hyper-personalized experience
• 4. Deal with customer emotions running high while patience is waning
• 5. Make decisions right then and there to resolve customer issues ASAP

Join us to hear from agent’s point of view. What are their deterrents in this complex world and how can you help them overcome these challenges for success!