Crmxchange

2023 Employee Engagement

SPONSORS: | Balto | MetricSherpa | NICE | Proponisi | Verint | West97 |

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	Balto — Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted Balto's real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Visit Balto.ai to see us in action.
	CrmXchange — CrmXchange is a premier website dedicated to providing information in an interactive environment for Customer Experience/Contact Center professionals.
	Metric Sherpa — We resource business leaders to ensure their investment in improving customer experience pays off.
	NICE — With NICE (Nasdaq: NICE), it has never been easier for organizations of all sizes around the globe to create extraordinary customer experiences. NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software, featuring Enlighten AI, CXone cloud customer experience platform, and NICE Workforce Engagement solutions.
	Proponisi — Proponisi software helps contact centers train, coach, and engage agents for better customer service.
	QATC — An organization devoted to facilitating education and networking opportunities among Quality Assurance and Training professionals across all industries. Membership in QATC is available to anyone in the workforce planning, quality, or related professions.
	Verint® — Verint® helps the world’s leading brands build enduring customer relationships across channels.
	West97 — We’re the partner of choice for Fortune 500 companies looking to accelerate digital transformation with enterprise-class product marketing. Our on-demand user adoption and retention programs and content are proven to drive quick behavior change among end users, ensuring successful internal tech rollouts.