Elevating Coaching Practices - A Journey from Basic to Optimal Performance
Thursday Jun 13, 12:00 PM – 1:00 PM EDT — RECORDING
Join us for an insightful exploration of coaching best practices, illuminating the dynamic relationship between behavioral and KPI-driven coaching. Discover actionable insights that will optimize your coaching program, fostering tangible results in employee development and organizational success.
Presenters:
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Duane Williams, Customer Success Manager, NICE Ltd
Duane has worked in Performance Management for call centers for over 15 years. His focus is on training and coaching as a means to transform KPIs through a behavioral approach. Duane utilizes his background in training and leadership to help customer succeed with their PM solutions.
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Lori Bucher, Lead Business Consultant, Performance Management & Business Transformation, NICE Ltd
As a Lead Business Consultant at NICE, Lori delivers best practice guidance and leadership consulting for Tier 1 customers who are navigating through complex business transformations. With a master's in Organizational Leadership and a Lean Six Sigma Black Belt, she has over 8 years of experience in leading and facilitating process improvement, change management, innovation, and operational excellence initiatives in various industries.
Lori's mission is to help customers leverage new product investments, realize value through calculated ROI, and achieve long-term program success and retention. She is a trusted advisor and client advocate who assists in the discovery, identification, and remediation of waste and risks, and sets new strategic visions for the NICE Product suite maturity model.
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