Dawn and her team of over 35 employees support 20+ business units across the Cox Automotive Enterprise. She has over 34 years’ experience in contact centers and technical support centers, with much of her time spent in Quality Assurance. Prior to joining the Cox team in 2009, Dawn spent 20 years with AT&T in various management roles including HR, training, instructional design, methods & procedures development and managing key initiatives throughout the organization. Dawn’s knowledge and passion for Quality has resulted in successfully streamlining over 35 separate QA evaluations into one Standardized QA Evaluation to support multiple business units.