As a Lead Business Consultant at NICE, Lori delivers best practice guidance and leadership consulting for Tier 1 customers who are navigating through complex business transformations. With a master's in Organizational Leadership and a Lean Six Sigma Black Belt, she has over 8 years of experience in leading and facilitating process improvement, change management, innovation, and operational excellence initiatives in various industries.

Lori's mission is to help customers leverage new product investments, realize value through calculated ROI, and achieve long-term program success and retention. She is a trusted advisor and client advocate who assists in the discovery, identification, and remediation of waste and risks, and sets new strategic visions for the NICE Product suite maturity model.