Genesys – Genesys PureCloud

About Genesys

Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.

Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing, to sales, to service—make every moment count.

About Genesys PureCloud

Get up and running fast for long-term benefits

Easy to deploy, Easy to use

An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.

The power to grow

The PureCloud platform gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.

Understand what’s happening

Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations. Reap the benefits of proactive contact center analytics and insights.

Manage your people and systems

The intuitive analytics in the PureCloud platform empower you with insights—from high level summaries down to customized and detailed views. Leverage these tools to develop and make the most of each employee.

Directory Categories

  • ACD Systems
  • Call Center Agent Monitoring Software
  • Remote Call Center Agents
  • Contact Center Workforce Management
  • Customer Interaction Management - Find Customer Care Resources
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Self-Service Software
  • Help Desk
  • Mobile Contact Center Technology
  • Multichannel and Omnichannel Call Center
  • Performance Management
  • Data Analytics
  • Robotic Process Automation
  • Social Media - Social CRM
  • Unified Communications
  • Unified Desktop
  • Workforce Optimization