Genesys – Genesys PureConnect

About Genesys

Genesys powers more than 25 billion of the world’s best customer experiences every year. And top-industry analysts agree: Genesys is the only leader in both cloud and on-premises customer experience solutions.

Great customer experience drives great business outcomes. More than 11,000 companies in over 100 countries trust Genesys. That’s how we became the industry’s #1 customer experience platform. Helping companies deliver seamless omnichannel customer journeys and build lasting relationships is what we do. From marketing, to sales, to service—make every moment count.

About Genesys PureConnect

A flexible, all-in-one CX platform that meets your needs

The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes a flexible and reliable contact center platform.

The Genesys PureConnec platform is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control.

Directory Categories

  • ACD Systems
  • Call Center Agent Monitoring Software
  • Remote Call Center Agents
  • Contact Center Workforce Management
  • Customer Interaction Management - Find Customer Care Resources
  • Cloud Contact Center Solutions
  • Computer Telephony Integration (CTI)
  • Self-Service Software
  • Help Desk
  • Mobile Contact Center Technology
  • Multichannel and Omnichannel Call Center
  • Performance Management
  • Data Analytics
  • Robotic Process Automation
  • Social Media - Social CRM
  • Unified Communications
  • Unified Desktop
  • Workforce Optimization