VereQuest Inc. – Call Center Quality Management

About VereQuest Inc.

VereQuest helps call centers deliver excellent customer service and build customer loyalty through call center training, call center quality monitoring services/tools, and call center consulting support.

VereQuest's goal is to help organizations keep the promises they make to customers and employees alike. Our third-party, quality monitoring service pairs VereQuest’s highly-skilled Customer Insight Specialists with our proprietary quality monitoring technology VQ Online™ to capture the level of detail you need to understand the experiences customers have when interacting with your call center agents — across all of your channels (calls, email, chat, video, etc.). The result is specific, actionable coaching insight that lifts and sustains performance. This same technology is available in a hosted, SaaS model for internal quality monitoring teams.

The VereQuest Check-Up™ e-learning program is customizable e-learning for service, sales, and chat/email agents and the Coaches who support them. SCORM-compliant modules enable you to host your learning on your own LMS (or ours). Importantly, you pay no individual learner fees.

Get in touch with us today for a no-obligation demonstration and test-run of our high-quality quality monitoring and e-learning -

About Call Center Quality Management

THIRD-PARTY QUALITY ASSURANCE - Highly experienced coaches listen/read customer interactions and provide actionable coaching and feedback that drives superior performance. Outsource all or some of your QA. Flexible arrangements. Includes VQ Online.

VQ ONLINE™ - Multi-channel quality monitoring software that not only replaces cumbersome spreadsheets but also manages the assignment and oversite of QA efforts internally. Real-time reporting. Flat rate pricing and centralized QA makes it easy to provide access to a broader range of stakeholders in the organization.

CHECK-UP™ e-LEARNING - Customizable soft skills training specifically designed for YOUR contact center. Modules range from 5 to 30 minutes in duration. Delivered via the VQ LMS or in SCORM-compliant format for delivery on your own LMS. Pay no individual learner fees.

  • Multi-channel - Omni Channel
    • Unified contact channels
    • Unified Administration
    • Unified Reporting
  • Analtyics
    • Data Driven Design
  • Voice of the Customer
    • CSAT/NPS Measurement
  • Performance Management
    • Provide Performance Management Scorecard
    • Compare employee performance against peers
    • Help identify strengths and weaknesses
    • Link specific areas of skill development
  • Training and Coaching
    • agent coaching
    • elearning
    • classroom training
  • Quality Monitoring
    • Web interface
    • Search for call on Ad hoc basis
    • Compliance monitoring

Directory Categories

  • Call Center Agent Monitoring Software
  • Call Center eLearning
  • Customer Experience Feedback and Analysis
  • Employee Assessment
  • Performance Management