Cloud Contact Center
West's Proactive Notifications suite help you answer customer concerns before contact is ever made. Use SMS texting, outbound voice calls and other channels to share a promotion, ask customers to pay a bill or prepare people when a storm is approaching. Our channel-agnostic, managed options combine with solutions from other providers, giving you a fully connected ecosystem of inbound and outbound tools you can count on. Create your best customer experience with our predictive and proactive solutions to create customer loyalty for life.