The Power of The Peer
Monday Nov 7, 12:00 PM – 1:00 PM EDT — RECORDING
“Our strength will come not from the sharpness of our spears, but from our willingness to offer others the protection of our shields.” - Simon Sinek
The data has confirmed what many of the best people leaders have known for years...peer-to-peer relationships are the most critical component of the employee experience. When it comes to loyalty, retention, team performance, and overlap into CX there is nothing more important. So how do we create an environment in which healthy relationships can grow? Learn how leaders at all levels of the organization have been using creative techniques to foster exceptional peer-to-peer relationships.
Key Takeaways Include:
- Leveraging a robust "Voice of Employee" channel
- Utilizing various self-awareness techniques to promote trust and positive vulnerability
- The role of coaching and peer accountability in high performing teams
- What a "level five" tribe looks like and how to get there using triads
- Wielding the right types of intrinsic motivators to dismantle unhealthy competition and bring employees together toward shared success
Presenter:
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Nate Brown, Co-Founder of CX Accelerator
Nate Brown is the Co-founder of CX Accelerator, a virtual community for experience professionals. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and solve the big problems. From authoring and leading a Customer Experience program, to journey mapping, to building and managing a complex contact center, Nate is always learning new things and sharing with the community.
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