Transform Your Quality Program by Working Smarter, Not Harder
Monday Nov 7, 4:00 PM – 5:00 PM EDT — RECORDING
Are you prepared to advance your quality program to better align with organizational goals? It may seem like a daunting task, but with the right maturity model and plan, you can evolve your quality program into a leading data-driven, automated quality practice.
This interactive session will provide you with the tools and best practice ideas to reach your goals at your own pace. You will learn how to document your plans, overcome roadblocks and employ best practice strategies from your peers.
Presenters:
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Lauren Maschio, Sr. Product Marketing Team Manager, NICE
Lauren has provided marketing leadership in the contact center and the enterprise software industry for over 25 years. As a Senior Product Marketing Team Manager, Lauren is responsible for strategic initiatives, thought leadership and sales enablement for the NICE customer engagement analytics solutions globally. Prior to NICE Systems, Lauren has held senior level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel) and CrossComm. Lauren holds a BS in Marketing from Babson College and an MBA from Northeastern University.
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Jaime Standridge, Senior Business Consultant, NICE
Jaime has 10+ years of experience within the contact center domain with extensive exposure in Operations, Quality Management, Compliance, Analytics, Customer Experience and Business Transformation.
Prior to joining the VRS Team, Jaime was a customer of NICE and leveraged NICE solutions to implement an analytics driven quality monitoring program tied to organizational KPIs and business strategy and transformation.
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