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Using Interaction Analytics with VoC Data To Adapt To Customer Needs

Tuesday Nov 8, 2:00 PM – 3:00 PM EDT — RECORDING



When everything seems complicated and confusing, it’s time to go back to the basics. If you’re looking for a better way to leverage the data streaming into your contact center today, and adapt to customer needs using innovative digital capabilities, join this light discussion to learn:

  • Challenges businesses face with their analytics and customer feedback programs today
  • Why omnichannel analytics and holistic Voice of the Customer is a game changer
  • What your analytics program could do for you – sneak peek
  • How big brands have been successful with their analytics and feedback programs


Join us for a dynamic discussion and you just might win an Uber Eats card! 

Presenters:

Abby Monaco, Senior Product Marketing Manager, NICE CXone

Nice-Nexidia.AbbyMonaco Abby Monaco, Senior Product Marketing Manager, NICE CXone

Abby brings over 20 years of experience in product management and marketing direction in software and technology. She plays a key role in articulating and promoting the value and competitive advantages of NICE CXone’s analytics and AI solutions.

Heather Hughes, Director, Marketing, NICE

NICE - Heather Hughes Heather Hughes, Director, Marketing, NICE

NICE holistic VOC is the world’s leading VOC solution for organizations that rely on the strategic value of the contact center to act on feedback and transform the customer experience at scale. Heather has worked in the contact center CX space for over 9 years, and has dedicated her 20+ year career to a customer-centric mindset to best deliver on business outcomes.