When it comes to Contact Centers, Dave has seen it all. He started his journey in the 90’s as an agent and continued through every role a contact center has to offer, eventually finding his way into his current role of Evangelist. Being Calabrio’s Product Evangelist is by far the favorite of all his roles as it gives him the ability and pleasure of sharing his knowledge and experience with other folks in the industry. And yes, being a father, grandfather, bassist, podcast host and photographer (and Texan), he uses words like “folks”. Combining 20+ years of experience in the industry with the rest of his life experience, Dave has a unique perspective of the tools, technology and challenges faced by today’s modern CX organizations and he looks forward to each and every interaction.

Jessica has over 20 years career experience, specializing in workforce optimization, outsourcing, technology modernization, project management, data analytics and business continuity. She was a finalist for the 2017 SWPP Workforce Management Professional of the Year.

Sandra has over 25 years of experience in contact centers and workforce management in a variety of industries including; hospitality, finance, healthcare, insurance, and technology. Sandra has participated as a panelist or speaker at numerous contact center events over the years. Sandra holds a Bachelor’s of Business Administration from Dallas Baptist University, a Master’s of Business Administration from University of Phoenix and is a Certified Workforce Planning Professional (CWPP). Sandra received the SWPP Workforce Management Professional of the Year award in 2005.