Katia is an international business consultant with over twenty years of experience in call center management within the financial, sales and travel industries. Throughout her career, she has specialized in the areas of performance management, coaching and development, learning facilitation, instructional design, customer experience, talent acquisition, client relationship, quality management and process implementation. As an active member of the QATC Board of Advisors, Katia is committed to welcome participants, share best practices and maximize every opportunity to make an impact within all her areas of knowledge.