Sandra has over 25 years of experience in contact centers and workforce management in a variety of industries including; hospitality, finance, healthcare, insurance, and technology. Sandra has participated as a panelist or speaker at numerous contact center events over the years. Sandra holds a Bachelor’s of Business Administration from Dallas Baptist University, a Master’s of Business Administration from University of Phoenix and is a Certified Workforce Planning Professional (CWPP). Sandra received the SWPP Workforce Management Professional of the Year award in 2005.