Learn Best Practices, Win Prizes ....Play Jeopardy
Wednesday Nov 8, 2:00 PM – 3:00 PM EDT — RECORDING
Hear best practices and learn about the conference sponsors -- all by playing a game.
Presenter:
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Vicki Herrell, Executive Director, SWPP, and QATC
Vicki serves as Executive Director of the SWPP and QATC, and oversees the strategic direction and the day-to-day operations of the associations. She brings to the position over 16 years of experience in the call center and WFM industry, serving for many years in the area of client relations and events management for the former TCS Management Group. She is the editor of SWPP’s On Target newsletter and the WFM Expert Solutions book.
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Other Sessions With This Presenter
The Survey (and You!) Said… Top Quality Assurance Trends