The Survey (and You!) Said… Top Quality Assurance Trends
Wednesday Nov 1, 2:00 PM – 3:00 PM EDT — RECORDING
What’s hot and what’s not in quality assurance? Join us in this interactive session that showcases the survey results and best practices from the Quality Assurance & Training Connection (QATC). Each quarter QATC surveys the contact center community on critical topics. Hear the results of some of the most interesting surveys from the past few years. We will also open up the discussion to encourage attendees to share your own experiences as well. See the trends in our industry today from QATC members – and your own organization!
Presenter:
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Vicki Herrell, Executive Director, SWPP, and QATC
Vicki serves as Executive Director of the SWPP and QATC, and oversees the strategic direction and the day-to-day operations of the associations. She brings to the position over 16 years of experience in the call center and WFM industry, serving for many years in the area of client relations and events management for the former TCS Management Group. She is the editor of SWPP’s On Target newsletter and the WFM Expert Solutions book.
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Learn Best Practices, Win Prizes ....Play Jeopardy