Lauren has provided marketing leadership in the contact center and the enterprise software industry for over 25 years. As a Senior Product Marketing Team Manager, Lauren is responsible for strategic initiatives, thought leadership and sales enablement for the NICE customer engagement analytics solutions globally. Prior to NICE Systems, Lauren has held senior level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel) and CrossComm. Lauren holds a BS in Marketing from Babson College and an MBA from Northeastern University.