The Virtual Summit
X

We use cookies in order to provide you with the best possible user experience on our websites. By continuing to use our sites and services, you are giving consent to cookies being used. You can find more information in our data privacy statement.

2024 WFO Nov Banner

Your Briefcase

Please Login or Register
Back

Keynote - The Future of Workforce Optimization - Driving Change and Shaping Tomorrow

Tuesday Nov 5, 12:00 PM – 1:00 PM EDT — RECORDING



As the landscape of work continues to evolve, Workforce leaders MUST have a seat at the CX and EX table to drive meaningful change! This session will empower WFM and WFO leaders alike to not only anticipate but also actively shape the future, ensuring their organizations are ready to meet tomorrow’s challenges head-on. We’ll discuss how to lead impactful change within your organization, aligning WFM and Quality practices with broader business objectives and fostering a culture of innovation and adaptability.

Join us as we chart a course for the future of work, equipping you with the insights and strategies needed to lead with confidence, drive operational excellence, and create lasting impact.

Presenter:

Juanita Coley, CEO and Founder, Solid Rock Consulting

Juanita Coley Juanita Coley, CEO and Founder, Solid Rock Consulting

Today with over 14 years of industry experience, Juanita has become a Contact Center & Workforce Management enthusiast, trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita takes pride in bringing new efficiencies and optimizations to corporations and household brands like United Health Care, Optum, Walgreens, Liberty Medical, and many more. 

In 2018, she published her first book “The Corporate Playbook” a success guide to empower corporations with effective strategies to engage and educate their teams on the workforce management model.

In 2022, she released her second book, “From The Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O. plan, a program designed to provide resources on leadership, tech and workforce management opportunities through her company Solid Rock Consulting. Utilizing workshops, trainings, events and access to mentorship, The C.E.O. PLAN is an incubator for future STEM leaders and occupation holders.