Why AI-Powered Analytics Enables Companies to Cruise Ahead in CX
Tuesday Nov 5, 4:00 PM – 5:00 PM EDT — RECORDING
The journey of implementing AI for agent and customer experience requires a comprehensive approach that combines innovation, organizational readiness, and an understanding of both customer and business needs. Join this session to learn how three organizations harnessed interaction data to help decrease call volume, automate quality, and grow their business.
Attend this webinar to learn best practices, including:
- How to strategically leverage AI to drive transformation
- Ways to surface trends and coaching opportunities that impact customer satisfaction and sales effectiveness
- How to meet and exceed targets for stronger customer relationships
Presenters:
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Lauren Maschio, Sr. Product Marketing Team Manager – Customer Experience Analytics, NICE
Lauren has provided marketing leadership in the contact center and the enterprise software industry for over 25 years. As a Senior Product Marketing Team Manager, Lauren is responsible for strategic initiatives, thought leadership and sales enablement for the NICE customer engagement analytics solutions globally. Prior to NICE Systems, Lauren has held senior level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel) and CrossComm. Lauren holds a BS in Marketing from Babson College and an MBA from Northeastern University.
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Linh Hart, Director Business Consulting, Analytics Services, NICE
With 15 + years of experience in analytics and consulting, Linh now leads a Product Experts and AI & Analytics Services group within NICE’s Customer Experience Analytics area. She is passionate about AI and leveraging new technology to help clients with their strategic objectives. She has a background in International Business, Banking and Consulting.
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Jaime Standridge, Senior Business Consultant, NICE
Jaime has 10+ years of experience within the contact center domain with extensive exposure in Operations, Quality Management, Compliance, Analytics, Customer Experience and Business Transformation.
Prior to joining the VRS Team, Jaime was a customer of NICE and leveraged NICE solutions to implement an analytics driven quality monitoring program tied to organizational KPIs and business strategy and transformation.
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