Lauren has provided marketing leadership in the contact center and the enterprise software industry for over 25 years. As a Senior Product Marketing Team Manager, Lauren is responsible for strategic initiatives, thought leadership and sales enablement for the NICE customer engagement analytics solutions globally. Prior to NICE Systems, Lauren has held senior level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel) and CrossComm. Lauren holds a BS in Marketing from Babson College and an MBA from Northeastern University.

Before joining NICE as a Customer Success Leader, Jared led a team of speech tool agnostic analysts at TeleTech/TTEC that supported sales, service, and blended teams. While at Teletech/TTEC, Jared developed repeatable processes to drive service and sales improvements across all tools. He has also served as the Manager of Casino Marketing and Services for Caesars Entertainment, leading teams comprised of casino sales and services professionals aimed at increasing revenue and driving CSAT.

Jaime has 10+ years of experience within the contact center domain with extensive exposure in Operations, Quality Management, Compliance, Analytics, Customer Experience and Business Transformation. Prior to joining the VRS Team, Jaime was a customer of NICE and leveraged NICE solutions to implement an analytics driven quality monitoring program tied to organizational KPIs and business strategy and transformation.