With over 23 years of experience in quality improvement and analytics, Beth has been leading Aetna’s Service Excellence team since 2011, focusing on call quality and analytics. She also served as Interim Senior Director, overseeing claims, call, and enrollment quality, along with learning and performance development. Previously, Beth directed Quality Improvement & Reporting at Coventry Health Care for a decade, managing call, enrollment, and claim quality for various operations and handling a budget exceeding $8 million.