Before joining NICE as a Customer Success Leader, Jared led a team of speech tool agnostic analysts at TeleTech/TTEC that supported sales, service, and blended teams. While at Teletech/TTEC, Jared developed repeatable processes to drive service and sales improvements across all tools. He has also served as the Manager of Casino Marketing and Services for Caesars Entertainment, leading teams comprised of casino sales and services professionals aimed at increasing revenue and driving CSAT.