As the Chief Technology Officer of Balto, the #1 real-time guidance platform for contact centers, Mike Goldstein leads a talented and diverse engineering team that builds innovative solutions using AI, big data, and software development. He has over 20 years of experience in transforming startups into fast-growing software companies, and a deep passion for technology, culture, and impact.

In addition to his role at Balto, Mike also serves as an advisor for Jump Capital's Impact Platform, providing strategic counsel to their investing team and portfolio companies. He has multiple patents and publications in the fields of AI, big data, and databases.