Robert (Bob) Dobson is the Director of Workforce Management for Webster Bank, previously with InterContinental Hotels Group (IHG) Reservations and Customer Care and StubHub organizations for 20+ years. Bob currently leads the Workforce Managements teams at Webster Bank supporting Planning, Scheduling, Real Time Call and Staff Management, and WFO Reporting and Analytics. The Webster Bank WFM Team supports teams across their In House and Outsource contact centers that include both in office and remote agents. Bob was named the SWPP Workforce Management Professional of the Year in 2012.