Customer Experience Webinars - Learn more about the latest CX trends


Are you looking for the best call center customer service solution? Interested in how other contact center professionals dealt with the service and operations issues you’re dealing with right now? Welcome to CrmXchange Webcast and Virtual Conference Center. Here you will find live Contact Center webcasts and roundtables. Experts in the field share their knowledge on the service and workforce solutions they use, to show how you can enhance your visibility.  All webcasts are recorded for playback at a later date. 

Virtual Conferences 




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CrmXchange August 10CX Megatrends to Watch in 2022
– Presented By: CrmXchange
Learn about the most important trends for 2022. Join our panel as we cover a variety of topics from Analytics, AI, cloud, Digital, and Voice.
Sharpen August 12Customizing your Metrics - How to Measure what your Customers are Experiencing
– Presented By: Sharpen

Just about all contact center platforms provide reports and metrics.  However, most modern  platforms allow you to also customize performance metrics and reports that are most relevant to you. 

Verint® Systems August 24The Total Economic Impact™ of Verint
– Presented By: Verint® Systems
The pace of digital transformation has been so fast, organizations are challenged to choose which new innovations and automation technologies to invest in. What’s the ROI of these new solutions?
CrmXchange September 14Best Practices - Seamless Customer Experience: Combining AI, Virtual Agents, and Live Agents
– Presented By: CrmXchange
During this hour you will hear best practices how and when to bring AI, chat, virtual agents, and live agents together to provide an optimal experience for your customers.
Sharpen October 14How Can We Cut Costs? What Should Our Goals Be? How Do We Calculate ROI?
– Presented By: Sharpen

Join us as we go back to the original purpose of contact centers: how do we take advantage of economies-of-scale to both lower costs and provide a more meaningful and specialized operation.