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Kabel Deutschland


Presented By: Jacada


Difficult navigation through a complex web of data and services prolonged average call handling time, fragmented customer experience, and prevented agents from identifying up-sell opportunities or special situations.


The creation of a simplified but sophisticated Unified Agent Desktop using Jacada’s WorkSpace framework with application automation provided by Jacada WinFuse.


The Unified Agent Desktop simplifies application complexity, streamlines working processes, automates navigation, and improves first call resolution while reducing operational costs – agents are presented with a simplified 360 view of the customer as well as real-time visual guidance, they are able to retrieve the correct solutions quickly and efficiently reducing average call handling time and increasing customer satisfaction.  

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