Tamsin Dollin, Senior Product Marketing Manager, AI & Automation, NICE CXone
Tamsin is Senior Product Marketing Manager at NICE with a passion for “connecting the dots” on what it takes to deliver a better customer experience in today’s digital world. Prior to marketing, she spent 20+ years in high-tech as a docs writer and contact center trainer.
Kelly Koelliker, Senior Director, Content Marketing, Verint
Kelly Koelliker is a Senior Director of Content Marketing at Verint with a focus on contact center workforce engagement solutions. With more than 20 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search, and CRM.
Kay Phelps, Principle, Contact Center Solutions, Vonage
Kay Phelps is a Contact Center Practice Leader at Vonage. As a 20+ year veteran in contact centers, Kay’s experience spans product development, systems engineering, product management and product marketing. As a frequent blogger, author, and presenter, Kay uses her expertise in all facets of product development and marketing to help companies deliver excellence in customer experiences. Outside the office, you can find Kay hiking, skiing, reading, or traveling.