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How to Manage Call Volume Spikes in Minutes With No Sacrifice to Quality


Presented By: Shiftsmart


Presented by: Aakash Kumar, Founder & CEO, Shiftsmart

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About the Webcast

As a call center manager, it can cause a great deal of frustration to handle the peaks and valleys of call flow.  What are your options when demand can spike in just minutes?

Join us May 27th as we discuss how to easily transition from a fixed, rigid model to a flexible, scalable model leveraging a large, trained, high quality, distributed labor pool. During this hour we will show how you can handle those spikes and drive cost savings through a "Pay for What You Use Model".  

You will hear how you can move from routine spikes in demand to a workforce that provides the highest quality service with unprecedented scale and speed.

About the Presenters

Aakash Kumar, Founder & CEO, Shiftsmart

Aakash Kumar founded Shiftsmart to execute his vision of empowering today’s rapidly expanding labor workforce to maximize their employment opportunities and help usher in a future where they can work exclusively based on their preferences.

Kumar’s forward-thinking vision and leadership places him at the forefront of addressing profound changes impacting labor markets worldwide with his goal of revolutionizing the modern labor market and increasing the quality of life for the global workforce. Prior to founding Shiftsmart, Kumar was Cloud Business Operations and Strategy Lead at Google, working on behalf of the executive leadership team, where he specialized in the labor dynamics of managing staffing companies and large distributed workforces.