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How to Crack the Customer Engagement Data Challenge

Verint® Systems

Presented By: Verint® Systems

April 8, 1 PM, ET

Presented by: Verint


About the Webcast

Join us for a 3-part webinar series of virtual panel discussions, moderated by Opus Research, where Opus analysts and Verint experts will share how organizations can build enduring customer relationships in light of ever-increasing, ever-shifting consumer demands.



    About the Presenters

    Derek Top, Senior Analyst & Research Director,Opus Research

    Derek Top is senior analyst and head of editorial operations for Opus Research, a diversified advisory firm tracking Conversational AI and Intelligent Authentication technologies. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.

    Dan Miller, Founder and Lead Analyst, Opus Research

    Dan Miller has over 25 years experience in marketing, business development and corporate strategy for telecom service providers, computer makers and application software developers. Dan founded Opus Research in 1985 and helped define the Conversational Commerce marketplace by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech leverages Web services, mobility and enterprise software infrastructure.

    As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T).

    Dan founded Opus Research, Inc. and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.

    Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business. He is a frequent speaker at industry conferences. He has been quoted in SpeechTek magazine, the Wall Street Journal, Wired.com, CommWeb and elsewhere. He has also provided commentary on CNN and TechTV.