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Insights into the Changing Customer Engagement Environment

Verint® Systems

Presented By: Verint® Systems

February 4th, 1:00pm EST

Presented by: Ryan Hollenbeck, SVP, Global Marketing, Verint and

Keith Dawson, Vice President & Research Director, Customer Experience at Ventana Research


About the Webcast

Powerful forces of change are having a profound impact on brands that will last for years to come. Interaction volume is increasing, and customer journeys are more complex. A deep chasm has emerged between the kinds of experiences customers expect, and the resources that businesses have available to fulfill them. But this is not bad news! Awareness of the chasm presents an opportunity to rethink old processes to meet the extended needs of today’s customers.

Register for this live webinar where Ryan Hollenbeck, SVP of Global Marketing at Verint, will take a deep dive into the navigation of this inflection point as a guest of Keith Dawson, VP & Research Director at Ventana Research who will offer an analyst perspective on what’s new in customer engagement. This webinar will provide insights into why the customer engagement environment is changing, how it impacts operations and planning, and what executives and managers can do today to close the resourcing disparity.


About the Presenters

Ryan Hollenbeck, SVP, Global Marketing, Verint

Verint’s Ryan Hollenbeck, Senior Vice President, Global Marketing, has spent 20 years helping Verint focus on the best ways to serve its customers — and thus help successful companies around the world best serve their customers.

Keith Dawson, VP & Research Director, Customer Experience, Ventana Research

Keith brings three decades of experience covering customer service and contact centers, specializing on how to facilitate engagement and optimize the customer experience.