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Ensuring Compliance in the New Normal

Verint® Systems

Presented By: Verint® Systems

Live Date: October 27, 2020. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Iain Daws, Director, Content Marketing, and

Kelly Koelliker, Director, Content Marketing, Verint

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About the Webcast

Your team location has likely changed, but your regulatory requirements have not. Learn how to maintain your organization’s compliance while there is less oversight into agents’ daily activities.

Learn how to:  

  • Take a proactive approach by making it easy for your agents to always follow the correct processes
  • Monitor your employees' activities and productivity even when they are working remotely
  • Ensure you can capture, store and analyze the interaction data you need to prove compliance and investigate issues



About the Presenters

Kelly Koelliker, Senior Director, Content Marketing, Verint

Kelly Koelliker is a Senior Director of Content Marketing at Verint with a focus on contact center workforce engagement solutions.   With more than 20 years of marketing and sales experience, her expertise in the customer service industry covers such fast-evolving categories as knowledge management, natural language search, and CRM.

Iain Daws, Director, Content Marketing, Verint

Iain is the Director of Content Marketing at Verint, focusing on Verint’s offerings for compliance and also the public sector. Passionate about understanding customers’ requirements and finding the best possible way of meeting them, he has extensive experience in sales, marketing, and services delivery across the public and commercial sectors. He particularly enjoys telling stories that articulate a wide variety of subjects in a comprehensible and engaging manner.