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AI Powered Analytics Drive Exceptional CX with Human and Digital Channels

Verint® Systems

Presented By: Verint® Systems

Live Date: September 29, 2020. PLEASE SIGN IN FOR THE RECORDING.

Presented by Tracy Malingo, SVP of Product Strategy and

Daniel Ziv, VP, Speech and Text Analytics - Global Product Strategy, Verint

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About the Webcast

Modernizing your contact center by leveraging AI and automation capabilities enables you to uncover insights and opportunities for optimizing customer service with the highest level of CX. Today more than ever the ability to intelligently address interactions between assisted, self-service and a hybrid workforce is critical.

Join us to learn:  

  • What types of issues cause the most customer frustration, and how to fix them.
  • How can you see a unified view of your customer service across channels?
  • How can you understand your customer and user intents to drive a successful self-service strategy?


About the Presenters

Daniel Ziv, VP, Speech and Text Analytics - Global Product Strategy, Verint

Daniel helps contact center managers and customer experience executives at many global organizations to improve performance and quality, enhance customer engagement and achieve significant ROI. He is a frequent speaker at leading industry events. Daniel holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology.

Tracy Malingo, Global VP & GM, Intelligent Self Service, Verint

Tracy provides strategic and operational vision on the company’s extensive and innovative conversational AI-suite. She believes in delivering intelligent solutions to customers and employees so they can build trusted relationships and unlock value together. Previously, Tracy was president of Next IT, where she guided conversational AI into the mainstream. Tracy’s compelling blend of business acumen and technical expertise enables her to relate to all elements of the industry and articulate the need for machine intelligence throughout an organization.