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Migration Best Practices & Resources: Moving Your Contact Center to Amazon Connect

Amazon Connect

Presented By: Amazon Connect

March 23, 2021, 7:00 AM (PT) | 10:00 AM (ET)

Presented by Amazon Connect


About the Webcast

Contact center technology is constantly evolving to provide your customers with the best possible experience. Everyday, companies are migrating to the cloud to become flexible and utilize new, best-in class features. However migrating to the cloud is not the same for all companies, on-premises contact centers can have a complex architecture and challenging integrations to maintain across multiple vendor relationships. Moving from cloud contact centers can be just as challenging. In this webinar, you will learn best practices from MAP, the AWS Migration Acceleration Program, to make your move to Amazon Connect, AWS’ easy to use cloud contact center, as seamless as possible. Explore how to evaluate your contact center technology and assess your migration readiness, define your goals, and mobilize and optimize your migration to Connect.


About the Presenters

Naomi Hall, Senior Migration Consultant, Amazon Connect

Naomi Hall is a Sr. Connect Migrations consultant with AWS Professional services. She has worked in the contact center space for over 23 years, in roles ranges from telecom/routing engineer to director/product owner of omni channel solutions. She has been with AWS specializing in Amazon Connect a little over 2.5 years. Throughout her career she’s helped to lead numerous contact center migrations with on premises contact centers as well as Amazon Connect.

Angie Talley, Consultant, Amazon Connect

Angie Talley is an Amazon Connect Consultant with AWS Professional Services. She has a background in software engineering and consulting, and has worked in the contact center space for over 13 years. She has been with AWS in the Amazon Connect Global Specialty Practice for a year and a half.