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Secure and Efficient Phone Payments - Using virtual assistants alongside live agents for smoother transactions

Plum Voice

Presented By: Plum Voice

Live Date: December 10, 2020. PLEASE SIGN IN FOR THE RECORDING.

Presented by: Matt Ervin, CEO, Plum Voice

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About the Webcast

There’s a growing pressure to improve the security of payments involving contact center agents, particularly as PCI-DSS standards become stricter and as agents increasingly work at home.

Achieving full PCI-DSS compliance across the contact center staff is usually expensive and difficult.

Join us as we show how to easily take payment details out of the hands of your live agents and reveal insights from the latest trends and research on secure payment technology.

Key Takeaways: 

  • Learn how contact centers can be de-scoped from PCI-DSS requirements
  • Why it’s important to rely on a secure platform that scale with you
  • See cost savings in deploying new technology vs. the costs of complying with PCI-DSS across the contact center



About the Presenters

Matt Ervin, CEO, Plum Voice

Matt is the founder of Plum Voice and serves as its CEO and President. Matt has more than two decades of experience developing technology-enabled businesses. He began his career as a technology, media, and communications investment professional at Sanford Bernstein and then at Baron Funds, where he co-managed the Baron Growth Fund and the Baron Opportunity Fund. In addition to founding Plum, Matt is also the founder of MedicaSafe, a health technology company pioneering the development of data-generating medication systems. Matt has been early stage investor and advisor to a variety of startups and growth companies. Matt received undergrad and graduate degrees in Physics and Applied Sciences from Harvard University.