About the Webcast
Contact centers are busier than ever; customers are remote, convenience is becoming a priority, and they expect to have great experiences at every touchpoint. It's becoming increasingly important to provide your customers with options to solve their needs, whether by voice or chat, to give them support where and when they need it.
With Amazon Connect, you can quickly automate your IVR by deploying a QnABot to provide faster, self-serve support.
In this webinar, you will learn how to create an omnichannel, machine-learning powered IVR experience for mobile devices, chat, SMS, Apple Business Chat and Alexa enabled devices in just 30 minutes.