Read below to find out more about vendors that can service you in the area of Knowledge Management.
In this white paper, HFS explores the evolving role of attended automation as a complement to enterprise automation programs.
Download this whitepaper from Prof. Dan Ariely to learn about the psychological tendency of human beings to cut corners, and how desktop robots can assist.
A new industry first research report that measures actual customer experiences, consumers share their perceptions about where companies are falling short on expectations and service in critical areas.
In this document you will learn how Your agents can best communicate with the digital consumer brought up with tablets To make self service ‘smarter’ for your customers To share training materials when attention span is less than